April 16, 2024

The Monetary Markets Authority (AMF) is being inundated with complaints from Quebecers concentrating on insurer Canada Life for failing to ship the products, we’ve realized The newspaper.

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“We now have acquired a big variety of complaints in current months, primarily regarding delays within the Canada Life name heart,” confirmed Monetary Markets Authority (AMF) spokesperson Sylvain Théberge.

Final Wednesday, Le Journal informed the story of Pascale Plourde, who’s preventing to get $3,000 reimbursed from her insurance coverage Canada Vie as she battles breast most cancers with chemotherapy.

“My oncologist despatched them 9 pages explaining what they wanted to know. Canada Life mentioned it by no means acquired them,” lamented Pascale Plourde. Picture Francis Halin

The Journal has since realized that the AMF is being inundated with complaints towards Canada Life, however it’s unimaginable to know the quantity. The monetary markets regulator solely says that the worth is “increased than regular”.

“We’re in touch with Canada Life on this challenge and are intently following the event of the scenario,” Sylvain Théberge continued.

Canada Life is a subsidiary of Nice-West Lifeco, owned by Energy Company.

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Canada Life defends itself

In a press release supplied to the Journal in current days, Canada Life famous that “nobody must be denied the protections to which she or he is entitled.”

The corporate acknowledged that some are experiencing points on account of name quantity. In keeping with our data, the decision heart capability is predicted to double by subsequent month to attain a ready time of 5 to 10 minutes.

“We’re implementing an motion plan targeted on customer support to scale back wait instances and velocity up the claims processing course of,” mentioned spokeswoman Diane Grégoire.

“We will even prioritize claims from folks in monetary issue or with pressing wants in order that they’re processed first,” she concluded.

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